Terms & Conditions



Please read the following terms and conditions of use and disclosure carefully before accessing this website (this "SITE"). You commit to these terms of use by accessing or using this site. You can not use this site if you do not agree with these terms.



In good faith, Purely Pets offers the product details found in this website. It is assumed that the information is reliable and current at the date on which the product information was placed on this website, the content of the pages of this web site is for your general information and use only. We have the right to change any information and prices without notice.

Purely Pets does not warrant that all goods or services sold on the website or the website would be usable or guaranteed to meet the requirements of the consumer. Purely Pets does not warrant that your access to the network or the information found in any content will be free of errors or that the network or server that stores and delivers to you the website and its contents will be free of viruses or other harmful components. Purely Pets does its utmost and employs strategies to ensure that its website's credibility, accuracy and protection is at the highest industry level. You accept that by visiting the website, Purely Pets would not be responsible for any bugs, viruses or harmful components.

Neither Purely Pets nor any Purely Pets staff shall make any representation or guarantee as to the reliability, accuracy or completeness of the information contained on this website, and you accept that neither Purely Pets nor any of its staff shall be liable for any errors or omissions in the information contained on this website by accessing this website.

You take all responsibility for choosing a product that is acceptable for your purposes when purchasing items from this website.



You agree to the terms, conditions and disclaimers herein, as amended from time to time, by accessing, searching, or using this website. You agree to be bound by the Terms and Conditions by buying an item sold on this website. These Terms and Conditions can be modified from time to time by Purely Pets and any changes will be effective immediately. After amendment, the continued use of this website constitutes an obligation to comply with and be bound by certain Terms and Conditions, as amended.

The goods and services provided for sale through Purely Pets shall not be made available to individuals under 18 years of age or to any other person who is excluded by law from entering into binding contracts. Civil and criminal penalties and prosecutions will be levied on any group involved in unlawful acts involving the use of this website. Purely Pets does not warrant that any illegal or inappropriate use of this website will be avoided or that any illegal or inappropriate use of this website will be informed.

Both goods and services are subject to a 10% Goods and Services Tax (GST) if delivered in Australia. The price you pay in Australia is the GST-inclusive price that appears on the platform. On orders delivered internationally, additional charges can apply and are the sole responsibility of the customer.

Purely Pets reserves the right to cancel any order made at any time, so that the consumer receives a full refund. The cancellation of orders requires and is not limited to an erroneous display of prices on the website.

Gift Coupons, Gift Certificates and Gift Cards issued by Purely Pets shall remain strictly valid for a period of 24 months from the date of purchase.

In accordance with the terms & conditions as specified on the email offer sent to your nominated email address, all discount coupons must be redeemed. For any order shipped outside of Australia, like New Zealand, discount coupons may not apply. No strict exceptions.

Within 5 business days of being informed of winning, all awards must be claimed in writing via return email. All awards are a gift and do not come with promises from the maker.

Placing orders under a fake name or with a fraudulently obtained credit card is a breach of the law. To the fullest degree allowed by the statute, directives that are found to be fraudulent will be punished. In the event of any reimbursement by the credit card issuer or bank following any payment, the consumer decides to refund the full cost of the purchase (plus shipping), including the full amount of the reimbursement fee levied.



To prevent the loss, misuse, or modification of your credit card details under our jurisdiction, the Purely Pets site uses Secure Sockets Layer (SSL) technology, the new industry standard encryption.



It is necessary for us to obtain unique customer details to complete an order through our website for it to be processed. We include the full name of the customer, address for billing and distribution purposes, daytime telephone number, email address, and preferences for the product.

Purely Pets takes the privacy of our clients seriously and has taken all necessary steps to ensure that any information provided to us by our customers is safely protected with trust.

We do not store any bank or credit card information for security purposes. We respect the confidentiality of the personal information of clients and will never share their information with any other organization.

To verify that customers visit the website, an IP address of customers is logged into our server. We use this data to help combat and detect fraud, assist with order processing, and to diagnose any issue that occurs at the time of order processing. Our website also uses cookies to store information related to saving preferences and login data about your visit. No personal or private information is gathered through our cookies.



This site can contain links to other internet sites owned and run by third-party suppliers and other third parties. You agree that Purely Pets is not responsible for the availability of any of these third parties or for the content contained on or through them. Please contact the website administrator if you have any questions with respect to any content on these third-party pages. We do not provide any third-party websites with any personal information.

Any link you build to or from the website of the 3rd party would be at your own risk. Any use of the website of the 3rd Party shall be subject to and any information you provide shall be regulated by the terms of the website of the 3rd Party, including those relating to safety, privacy and protection of the data.

Purely Pets shall not be liable for any loss, harm or other effect arising directly or indirectly from or relating to your access to the website of the Third Party or any information you can provide or any transaction carried out on or via the website of the Third Party or the failure of any information, products or services posted or provided on the website of the Third Party or any computer virus originating from a 3rd party website or system failure.



You accept that Purely Pets can send marketing material via email by opting in or signing up for our rewards program or newsletter, including, but not limited to, newsletters, promotions, rewards, competitions.

By clicking the Unsubscribe button at the bottom of all emails, you can opt out at any time.


You agree to the terms and conditions of our:

Shipping Information

Returns Policy